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Effective Date: 25-07-2026 Last Updated: 25-07-2026

These Terms of Service ("Terms," "Agreement") govern access to and use of RealCloud, a cloud-based ERP, accounting, and point-of-sale platform, together with its companion desktop application, RealCloud Connect (collectively, the "Service"), provided by Orez Cloud (Pvt) Ltd, a company registered in Sri Lanka under registration number PV00267824, having its contact address at [email protected] ("Orez Cloud," "the Company," "We," "Us," "Our").

By creating an account, accessing, or using the Service, you ("You," "Your," "Client," "User") agree to be bound by these Terms. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind that entity, in which case "You" refers to that entity.

If You do not agree to these Terms, You must not access or use the Service.

1. Definitions

  1. "Service" means the RealCloud cloud-based ERP, accounting, and POS platform, accessible via web browser and/or the RealCloud Connect desktop companion application, including all related features, modules, and updates.
  2. "RealCloud Connect" means the locally-installed desktop companion application used to interface with local hardware (e.g., thermal, dot matrix, and label printers) in connection with the Service.
  3. "Account" means the tenant workspace created by You to access and use the Service.
  4. "Administrator" means a User designated with elevated permissions to configure the Account and manage other Users within it.
  5. "Your Data" means all data, records, and content that You or Your Users input, upload, or generate within the Service, including but not limited to accounting records, inventory data, customer/vendor records, and transaction data.
  6. "Subscription" means the paid plan under which You are granted access to the Service for a defined subscription term.

2. Eligibility and Business Use

The Service is intended for business and commercial use by companies, sole proprietors, and other business entities. You must be of legal age and have the authority to enter into a binding agreement to use the Service. The Service is not directed at, and should not be used by, individuals for purely personal or household purposes.

3. Description of Service

RealCloud is a multi-tenant, cloud-hosted software platform providing accounting, inventory, point-of-sale, and related business management functionality, accessed primarily over the internet via web browser. RealCloud Connect is an optional local desktop application that You may install to enable communication between the Service and local hardware such as receipt printers and barcode/label printers; it requires an active internet connection to the Service to function and does not operate as standalone offline software.

You are responsible for obtaining and maintaining the internet connectivity, devices, and hardware necessary to access and use the Service.

4. Account Registration and Administrators

To use the Service, You must register an Account and provide accurate, complete information. You are responsible for maintaining the confidentiality of Your login credentials and for all activity that occurs under Your Account.

When You register an Account, You may designate one or more Administrators who will have the ability to configure the Account, manage Users, and control billing. You are responsible for:

  • ensuring the confidentiality and proper use of Administrator credentials;
  • appointing suitable individuals as Administrators; and
  • ensuring all activity under Your Account complies with this Agreement.

If Your organization loses control of all Administrator accounts, We may, at Our discretion, restore access to an individual who provides reasonable proof of authority to act on behalf of the organization. We will not be liable for actions taken in good faith in connection with such recovery.

You agree to notify Us immediately at [email protected] of any unauthorized use of Your Account.

5. Subscription, Fees, and Billing

5.1 Subscription Model. The Service is offered on a paid subscription basis, billed annually (yearly). There is no month-to-month or pay-as-you-go billing option unless expressly agreed in writing.

5.2 Payment. You agree to pay all applicable subscription fees in advance of each annual term, in accordance with the pricing and payment terms communicated to You at the time of signup or renewal.

5.3 Renewal. Unless cancelled by You prior to the renewal date in accordance with Your agreed process with Us, Your Subscription will be presented for renewal at the then-current pricing for a further annual term.

5.4 Price Changes. We may revise Subscription pricing for future terms. Any price change will be communicated to You in advance of Your next renewal.

6. Refunds and Cancellation

6.1 14-Day Refund Window. If You are dissatisfied with the Service, You may request a full refund of Your annual Subscription fee within fourteen (14) calendar days of the initial activation of Your Subscription, by writing to [email protected]. Refund requests made after this 14-day period are not eligible under this policy and will not be granted, except at Our sole discretion.

6.2 Cancellation. You may cancel auto-renewal of Your Subscription at any time by notifying Us before the renewal date. Cancellation stops future renewals but does not, by itself, entitle You to a refund of fees already paid for the current term outside the 14-day window above.

6.3 No Refund for Termination by Us. Where We terminate or suspend Your Account for breach of this Agreement, no refund will be provided.

7. Non-Payment, Deactivation, and Data Retention

7.1 Deactivation for Non-Payment. If a Subscription is not renewed or an invoice remains unpaid, We may deactivate Your Account according to the following:

  • If there is no active usage of the Account during the non-payment period, the Account may be deactivated after three (3) months of non-payment.
  • If there is active usage of the Account during the non-payment period, the Account may be deactivated after six (6) months of non-payment.

7.2 Effect of Deactivation. Upon deactivation, access to the Service will be suspended. Deactivation does not delete Your Data immediately — see 7.3 below.

7.3 Data Retention Post-Deactivation. Following deactivation, We will retain Your Data for up to four (4) years, during which You may request export or restoration of Your Data, subject to payment of any outstanding fees and the reactivation charge described in 7.4. After this four (4) year period, We may permanently delete Your Data without further notice.

7.4 Reactivation Charge. Reactivating a deactivated Account is subject to payment of all outstanding subscription fees plus a reactivation charge, as communicated to You at the time of reactivation.

7.5 Voluntary Termination by You. You may request closure of Your Account at any time by contacting [email protected]. The data retention terms in 7.3 apply equally to voluntary closures.

8. Your Data and Ownership

8.1 Ownership. As between You and Us, You retain all ownership rights in Your Data. We claim no ownership over Your Data.

8.2 Limited License to Us. You grant Us a limited license to access, process, store, transmit, and back up Your Data solely to the extent necessary to provide, maintain, secure, and support the Service to You. We will not use Your Data for our own marketing purposes, nor sell or share Your Data with third parties for their independent marketing use.

8.3 Data Accuracy. You are solely responsible for the accuracy, quality, and legality of Your Data and of the means by which You acquired it. We are not responsible for losses arising from data discrepancies caused by user input error.

8.4 Export. Subject to Section 7, You may request export of Your Data during the active subscription term or during the post-deactivation retention window described in Section 7.3.

9. Our Intellectual Property

The Service, including its software, source code, design, "look and feel," trademarks, logos, and all related intellectual property, is and remains the exclusive property of Orez Cloud (Pvt) Ltd and its licensors. Nothing in this Agreement grants You any right, title, or interest in the Service other than the limited right to access and use it as permitted herein. You may not copy, modify, reverse-engineer, decompile, disassemble, sublicense, resell, rent, or create derivative works from the Service.

10. Acceptable Use

You agree not to use the Service to:

  • violate any applicable law or regulation;
  • underreport, understate, conceal, or falsify sales, revenue, VAT, tax, or other statutory amounts, or otherwise use the Service to evade or reduce tax or regulatory obligations improperly;
  • transmit unlawful, defamatory, infringing, obscene, or harmful content;
  • attempt to gain unauthorized access to any part of the Service, other Accounts, or Our systems;
  • interfere with or disrupt the integrity or performance of the Service;
  • use automated means (bots, scrapers) to access the Service without Our written permission; or
  • introduce viruses, malware, or other harmful code.

You are solely responsible for ensuring that Your use of the Service, and the records You maintain in it, comply with all applicable tax and regulatory requirements. We reserve the right to suspend or permanently terminate access to the Service, without refund, where We reasonably believe these terms have been violated, including where the Service has been used to underreport VAT or other taxes.

11. Communications and Third-Party Services

11.1 Service Communications. By using the Service, You consent to receive service-related communications from Us via email, SMS, and/or WhatsApp, including account notifications, billing reminders, and administrative messages. These are necessary to the operation of the Service and cannot be opted out of while Your Account remains active.

11.2 Third-Party Providers. We use trusted third-party providers to deliver certain communication features, including SMS gateway providers and the WhatsApp Business messaging platform, in order to send notifications, alerts, and documents (such as invoices or statements) on Your instruction or on Our behalf. These providers process limited data (such as phone numbers and message content) solely to deliver these communications.

12. Service Availability and Modifications

We aim to keep the Service available and performant but do not guarantee uninterrupted or error-free operation. We may, at Our discretion, modify, update, add, or remove features of the Service, including RealCloud Connect, to improve functionality, security, or compliance with applicable law. Where reasonably practicable, We will provide advance notice of material changes that affect core functionality. Continued use of the Service after such changes constitutes Your acceptance of them.

13. RealCloud Connect (Desktop Companion Application)

RealCloud Connect is provided as a free companion utility to Your Subscription, for the sole purpose of enabling local hardware connectivity (printers and similar peripherals) with the Service. It is licensed, not sold, to You on a limited, non-exclusive, non-transferable basis for use solely in connection with an active RealCloud Subscription. RealCloud Connect does not independently store or process Your business data beyond what is required to relay print jobs and hardware communication to and from the Service. Use of RealCloud Connect is governed by these Terms in full.

14. Confidentiality

Each party agrees to protect the other's confidential information disclosed in connection with the Service using reasonable care, and not to disclose it to third parties except as required to perform this Agreement, comply with law, or as otherwise permitted under this Agreement.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OREZ CLOUD (PVT) LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF THIS AGREEMENT SHALL NOT EXCEED THE SUBSCRIPTION FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

[Note: figures and caps in this section should be reviewed by legal counsel to fit your risk appetite.]

17. Indemnification

You agree to indemnify and hold harmless Orez Cloud (Pvt) Ltd, its officers, directors, employees, and affiliates from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of Your breach of this Agreement, Your misuse of the Service, or Your violation of applicable law or third-party rights.

18. Termination

We may suspend or terminate Your access to the Service, in addition to the deactivation process in Section 7, if We reasonably believe You have violated this Agreement, engaged in illegal activity, or where required by law or governmental request. You may terminate this Agreement at any time as described in Section 7.5. Sections relating to intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law survive termination.

19. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to conflict of law principles. Any dispute arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in the Service, legal requirements, or business practices. We will notify You of material changes via email or in-Service notice. Continued use of the Service after such changes take effect constitutes acceptance of the revised Terms.

21. General Provisions

  • Entire Agreement. These Terms, together with any order form or pricing agreement, constitute the entire agreement between You and Us regarding the Service.
  • Severability. If any provision is found unenforceable, the remaining provisions remain in full effect.
  • Assignment. You may not assign this Agreement without Our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets.
  • No Waiver. Failure to enforce any right under this Agreement does not constitute a waiver of that right.
  • Notices. Legal notices to Us should be sent to [email protected].

22. Contact Us

For any questions regarding these Terms, please contact:

Orez Cloud (Pvt) Ltd Email: [email protected]